If you tin can't redeem your Apple tree Souvenir Card or App Store & iTunes Gift Carte du jour

If you can't redeem your souvenir card in the App Store or iTunes Store, hither are some things you tin can endeavour.

  • Carte is not valid

  • Card has already been redeemed

  • Card is not activated

  • Code is unreadable

  • Code must be redeemed in a dissimilar country or region

Card is not valid

If you lot see a message that says that your bill of fare is not valid, here'southward what to do:

  1. Brand sure that your card is not an Apple Shop Gift Card. Apple tree Store Gift Cards are gray, white, silver, or gold. You can't redeem Apple tree Store Gift Cards in the App Store or iTunes Store. Find out what to do if you take an Apple Store Gift Card or don't know what blazon of gift bill of fare you take.
  2. Endeavor entering your redemption code manually. When you redeem a souvenir menu, tap or click "Yous can also enter your code manually." Make sure that you enter the redemption code that begins with "X", not a different number on the card.
  3. Make sure that you lot enter the correct characters. Some letters and numbers look alike, such as:
  • B and 8
  • D and O
  • Eastward and 3
  • G and 6
  • O and Q
  • O and 0
  • S and five
  • U and Five
  • Z and two

Card has already been redeemed

If you lot see a message that says that your bill of fare has already been redeemed, you might have already redeemed it. Sign out of the App Store or iTunes Shop on all of your devices, then sign back in. This refreshes your Apple Business relationship balance. Learn how to cheque your Apple Account balance.

If you need more than help, contact Apple Support.

Carte is not activated

If you lot see a message that says that your card has not been properly activated, it might not have been activated by the retailer who sold the menu. The best choice is to get back to the retailer and endeavour to resolve it with them.

If you need more assistance, contact Apple Support.

Code is unreadable

If you can't read the code on the back of your bill of fare because it'southward scratched or damaged, contact Apple tree Support.

Code must exist redeemed in a different state or region

If you come across a message that says the code must be redeemed in another storefront, the card was probably purchased in another land or region. Yous can't redeem Apple Gift Cards or App Store & iTunes Gift Cards outside of the land or region of purchase. For example, if yous bought an App Store & iTunes Souvenir Carte du jour in France, you tin can't redeem information technology in the App Store in the United states.

If you lot need more than help, contact Apple Support.

Contact Apple Back up.

You might need to provide:

  • An prototype of the full front and back of your carte.
  • A sales receipt showing when your card was purchased.
  • The series number from your carte du jour.

Find your serial number

The series number is not the same thing as the code that begins with "X" that you apply to redeem the menu. Serial numbers are located on the back of your carte. Here are some examples of where you might see the serial number:

Gift card with serial number centered below the bar code.
Serial number begins with "GCA"

Gift card with serial number at bottom right.
Serial number begins with "60"

Gift card with serial number above the bar code.
Serial number begins with "threescore" (Commonwealth of australia Gift Cards)

Gift card with serial number at bottom left.
Serial number begins with "PBH"

Gift card with serial number at bottom left.
Serial number begins with "EPY"

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